Terms and Conditions

Terms & Conditions
By using this web-site, you are agreeing to the terms of this Web-Site Privacy Statement. We reserve the right to change the terms of this Statement, which govern visits to our web-site, at any time.

A revised Statement will apply to data collected after its effective published date. The revision will be posted at least 14 days prior to its effective date. Your continued use of this site, after the published date of the changes, will mean that you have accepted the changes.

Security
Magic Words International understands the need for a system of security that ensures the privacy of our users personal information is not compromised in any way. We use industry standard security measures to safeguard the personal information that we hold. Our database systems store personal information in secure environments that safeguard it from misuse, wrongful disclosure, alteration or destruction.

We cannot guarantee the security of information transmitted to us via the Internet, although we use our best endeavours to do so. Magic Words International will not be liable in any way in relation to any breach of security during Internet transmissions of personal information, including any unintended loss, misuse or disclosure of that information.

The open nature of the Internet means no data transmission can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. Therefore these activities are conducted at your own risk. Once we receive your information, we will use our best efforts to ensure its security.

International Bank Cheque
In addition to online credit card orders we also accept payment by Bank Cheque for emailed or postal orders.

Cheques are to be in favour of:
Magic Words International Pty Ltd

Mail to:
Magic Words International Pty Ltd
PO Box 5222
Mordialloc, Victoria 3195
Australia

PLEASE NOTE:
There is a bank clearance charge of AU $21.00 to be added to international cheques.
This charge must be added to the cost of the postage handling and insurance charges.
Shipping

Orders will be despatched within 2 working days, unless stated otherwise, from the date of receiving your order confirmation and payment clearance. You will be notified if there is any delay due to stock being temporarily unavailable.

All items supplied are carefully inspected at the time of packing and shipment.

Australian Domestic Orders
Where appropriate Australian domestic orders will be sent by Australia Post. Depending upon location you can expect delivery within 7-10 business days.

Freight and handling is charged at $10.95 per order. If ordering a single paper item please contact us for postage costs.

Delivery cost is added to your order after your selection is completed.

Please contact us for further details.
International Orders
Where appropriate International orders will be sent by Australia Post. Depending upon location you can expect delivery within 10-20 days. Be assured we will always attempt earlier delivery where possible.

Freight and handling is charged at AUD$35 per order worldwide (up to 2 Kg parcels). Orders exceeding this may be charged at actual cost.

Air mail delivery to the USA is approximately 7 days.

Delivery cost is added to your order after your selection is completed.

Please contact us for further details.
How will I know that you have received my order?
Once we have received an email order you will be sent an email confirming the order and a tax invoice. Anytime you have further questions you can email us and quote your invoice number for a prompt response.

What if I require an urgent delivery?
If you require an urgent delivery please contact us via email and we will do our utmost to meet your requirements. Additional charges may apply.


Return Policy

What if I'm not happy with my order?
We want your online experience with us to be easy and enjoyable. We GUARANTEE our products are in Perfect condition when they leave our premises. We use only the best freight services and we are always here to answer your questions or concerns.

Damaged goods: Please advise immediately upon receipt via email

Phone domestic: 03 9587 2395,
Phone international: +613 9587 2395 to arrange return and or replacement. Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Returned Goods
All returned goods must be in their original condition and packaging where applicable, for a refund to be effected. NOTE: Where an item is sealed, it MUST remain sealed to receive a refund.

WE WILL NOT ACCEPT RETURNED GOODS SENT C.O.D.

The cost of the return freight and insurance is the purchasers responsibility.


REFUNDS
Once we have received the goods we will issue a refund for the total purchase price in A$, excluding postage & handling.

Where goods are purchased using a credit card, we will issue the refund to your credit card. Please provide your credit card details with your return as credit card details are never stored.

All other refunds will be made via cheque.

All returned goods must be sent prepaid and insured by the purchaser, we will not refund these costs.

We will not issue refunds for any seal that has been cut, book that has been copied, modified or reworked in any way. The cost of the return freight and insurance is excluded and is the purchasers responsibility.

We will issue your refund only after the goods have been returned and received by us.

Please note:

You are solely responsible for the theft, loss or damage of the goods once they are in your possession.

ALL ITEMS RETURNED - MUST BE ADDRESSED TO:
Magic Words International Pty Ltd
PO Box 5222
Mordialloc, Victoria 3195
Australia

Parcels are sent in good faith upon order from you.

Credit Card Security
Is it safe to enter my credit card details onto your site?
We have gone to great lengths to ensure our payment process is totally secure.

We have a world class payment process in place, with the highest level of security available (128bit encryption), all payments are made via secure, real time e-commerce. Details regarding your order and delivery are sent to us, while all payment details are sent to the Westpac Bank, secure online payment gateway.

At no stage do we have access to your credit card details. We are serious about protecting you. We want you to enjoy the process of shopping at Magic Words International Business Solutions knowing that your details are safe.

Taxes & Duty
Magic Words International Pty Ltd is not responsible for customs duties or taxes imposed by countries other than Australia, where the GST rate is 10%.
Where the country of import declares customs duties or clearance charges, they are the responsibility of the purchaser.

Contact Us
If you have any questions about this policy statement, the practices of our site, or your dealings with Magic Words International, please contact us.

Any other questions? Please contact us - we'd love to hear from you!